Terms of Service
Terms of Service
Last updated October 1, 2026
01
The Service
Legacy House Portraits produces commissioned family, couple, and pet portraits from photographs you provide, generated with artificial intelligence and combined with human studio direction and review. By using this site, you agree to these terms.
02
Artificial Intelligence Disclosure
Every portrait is generated using artificial intelligence, directed by human staff who select your setting, mood, and wardrobe direction and review each result before it is sent to you as a proof. This is not a traditional hand-painted or hand-illustrated portrait. Any example or sample artwork shown on this site (product pages, marketing images, the "Collections" gallery) is also AI-generated, depicting a fictional example subject, not an actual customer, unless a real customer has consented to have their finished portrait shown.
03
Accounts
Accounts are accessed with a one-time code sent to your email. No password is required. You're responsible for keeping access to your email address secure, since it's how we verify who you are.
04
Your Photographs & License to Us
You confirm that you have the right to upload and use each photograph you submit, and that you have permission from (or are the parent/guardian of) anyone depicted. You grant us a limited license to use your uploaded photographs solely to create your commissioned portrait and to fulfill your order.
05
Your Finished Artwork
Once your order is complete and paid for, you own the rights to display and use your finished portrait for personal purposes. We do not use your finished artwork publicly (including in marketing) unless you separately opt in.
06
Proofs & Revisions
After your portrait is generated and reviewed by our studio, you'll receive a proof to approve or request changes to. Revision requests are reviewed and addressed by our studio before a new proof is issued.
07
Orders, Pricing & Payment
Prices are shown in US dollars, include free shipping, and may include applicable sales tax, calculated at checkout. Payment is due at the time of order. We currently ship to addresses within the United States only.
08
Shipping & Returns
Before you ever pay for anything, you review and approve the exact digital artwork your order will be produced from, with up to two complimentary revisions if something needs to change. Because of this, and because each print is custom-made for you specifically, all sales are final once you approve your proof and place your order. Once you approve an image, it is not something we can retroactively call wrong or refund for.
The one exception: if a physical item arrives damaged, defective, or is not what you actually ordered, tell us through our contact form and we'll replace it or refund it in full, no argument. That is the only basis for a refund on a physical order.
Digital Portrait purchases are delivered as a file with nothing further to ship, and are refundable only if the file itself fails to deliver or is genuinely corrupted.
09
Limitation of Liability
This service is provided as-is. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or your order.
10
Changes to These Terms
We may update these terms from time to time. Material changes will be reflected by an updated date at the top of this page.
11
Contact Us
Questions about these terms can be sent to us through our contact form.