Talk to the studio
A question about a commission, a proof you would like changed, an order on its way, or anything at all. Write to us here and we reply by email, usually within two business days.
Waiting on your first proof? It normally arrives within 2 to 3 business days of you sending your photographs. The timeline below shows where that sits in the whole process.
How long each step takes
Typical times, not guarantees. End to end it is about two to three weeks. If something has clearly run past this, that is worth writing to us about.
1
Your first proof
2 to 3 business days
From the moment you send your photographs. It arrives by email for you to look at.
2
Any changes
1 to 2 business days
Ask for an adjustment and a revised proof comes back. Nothing is printed until you approve one.
3
Printing
1 to 3 business days unframed, 2 to 4 framed
Printed to order at our lab in the United States after you approve your proof.
4
Delivery
1 to 5 business days
UPS Ground, with tracking, included free on every order.
Signed in? Your account shows your orders and proofs without waiting on a reply.
What to include
None of this is required. It just means the first reply can answer you properly instead of asking for more.
- The email address you used when you ordered, if it differs from the one you write from
- Your order number, if you have one to hand
- For a change to a portrait, what you would like different in your own words
Send a message
So we can reply. We do not add you to anything.